The leadership performance and effectiveness of the Chief Human Resource Officer (CHRO) are indispensable sources for a higher education organization’s success. Despite a wealth of information available regarding the historical roles and functions of CHRO administrators, a notable gap exists in understanding the contemporary challenges they confront within the rapidly evolving landscape of organizational work environments. Employing a qualitative statistical approach, we conducted in-depth interviews with 21 CHROs spanning various countries. Complementing these insights, we drew upon our professional experience as management consultants, engaging with organizations where we closely observed the roles and functions of CHROs. The synthesis of our findings, derived from firsthand accounts of CHROs and our expertise, reveals a comprehensive understanding of the indispensable knowledge, skills, and policy-making abilities required for success. Furthermore, our study sheds light on the most prevalent challenges that CHROs encounter as they navigate the complexities inherent in higher education.
Type of Study:
Research |
Subject:
Special Received: 2025/06/3 | Accepted: 2025/09/13 | Published: 2025/12/31